SHIPPING POLICY

Lunadendron products are shipped via USPS Priority Mail. Domestic shipping is $5.99 and typically takes about 3-5 business days to receive. Shipping is free for domestic orders when your total exceeds $50. If you need your order faster, you can select the option for Priority Mail Express Shipping for $25.00. All shipments are insured and we will e-mail you a tracking number.

 

We ship internationally, too. International shipping is $25.00 and is mailed via USPS Priority Mail or USPS Priority Mail Express. If for any reason we need to adjust the shipping charges on your order or if a certain item cannot be shipped to your country, we will contact you to discuss. Lunadendron is not responsible for customs delays or any additional charges accrued at customs.

RETURN & EXCHANGE POLICY

If you are dissatisfied with your order for any reason, please don't hesitate to contact us. We will make it right. Many Lunadendron products are one of a kind and therefore cannot be exchanged for the exact same item. Due to the nature of our products, all returns, exchanges, and refunds will be evaluated on a case by case basis. Requests for refunds must be made within 7 days of receipt and requests for credit or exchanges must be made within 30 days of receipt. Lunadendron is not responsible for damage due to washing machines, misuse of the product, or everyday wear and tear. 

 

Please keep in mind that all Lunadendron products are handmade. Should you find a small imperfection, please accept it as the mark of the artist's hand. Every Lunadendron product is triple checked for quality prior to shipment. Items that do not meet our quality standard may be sold as "seconds" and will be clearly marked as such. We do not accept any returns, exchanges, or credits for second sales. 

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